Copilot Studio now allows users to upload images directly into the platform. Once uploaded, Copilot will analyze these images and provide contextually accurate responses based on the visual content. This feature is set to enhance the interaction quality by making AI responses more intuitive and visually informed. In generative mode, we can upload images directly […]
Copilot Studio: Image Uploads in Copilot Agents Read More »
With Copilot Studio, we can configure our copilot to hand off conversations to live agents seamlessly and contextually. When your copilot hands off a conversation, it shares the full history of the conversation, and all variables collected in the interaction. Dynamics 365 Customer Service routes incoming escalations to the right queue, and a live agent
Copilot Studio [Sample Use Case]: Custom Copilot Handoff to D365 Customer Service Read More »
Microsoft Copilot is now available on WhatsApp. This innovative integration allows users to effortlessly harness the power of AI to boost productivity and streamline their tasks. https://www.microsoft.com/en-us/microsoft-copilot/for-individuals/onwhatsapp Happy Copiloting !!!
Configure and Use Microsoft Copilot for WhatsApp Read More »
In this post, we’re exploring a practical implementation of Copilot Studio where a Copilot is deployed on a custom website integrated with Dataverse and AI Builder for enhanced functionality. What sets this solution apart is the use of Manual Authentication to securely connect the Copilot to external systems, specifically for interacting with Dataverse data and
The “Authenticate Manually” option in Copilot Studio is used to configure custom authentication methods when the default authentication flow is not applicable or desired. It allows developers to create custom authentication flows by managing tokens, credentials, or API keys manually, which are then passed to the Copilot for accessing various services or APIs. Some services
Copilot Studio: How to Configure Manual Authentication Read More »
In Microsoft Copilot Studio, you can harness structured data from Excel stored in SharePoint by using an Action with the Excel Online connector. This integration enables Copilot to retrieve and utilize Excel data as a knowledge source for automation or user queries. Large Language Models (LLMs) assist in defining the inputs and outputs, streamlining how
Copilot Studio : Using Structured Data in Excel as SharePoint Knowledge Source Read More »
Inputs on topics in Copilot Studio are used to capture information directly from users to dynamically guide the conversation and provide personalized answers. These inputs allow you to define fields where users can enter specific data during a conversation flow, which the Co-pilot uses to generate tailored responses based on that input. This Feature of
Copilot Studio : How to use Inputs on Topics Read More »
In this post we can cover how to build multi-lingual Copilots in Copilot Studio by adding languages, managing localization files, and updating translations. We just need to learn to download localization files in JSON or RESX formats, utilize translation services, and implement changes which can work in real-time. This tutorial emphasizes the ease of enhancing
Copilot Studio : Build Multi-Lingual Copilots Read More »
Integrating ServiceNow with Copilot Studio using the ServiceNow connector enables automatic incident creation. By configuring the “Create Record” action within the ServiceNow connector, Copilot can collect user inputs, like issue descriptions and priorities, and map them directly to ServiceNow fields. This integration streamlines the incident management process, reducing manual input and accelerating response times. Real-World
Copilot Studio : Incident Creation in ServiceNow using Connector Action Read More »
Integrating ServiceNow with Copilot Studio using a connector allows you to automate workflows and enhance bot capabilities. You can leverage the ServiceNow connector in Copilot Studio to perform actions like creating, retrieving, or updating service tickets. In this Post, we will be learning on how to integrate to ServiceNow Knowledge base by using ServiceNow Connector
Copilot Studio : Integrate Service Now Knowledge Base using Connector Action Read More »
