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Copilot Studio : Incident Creation in ServiceNow using Connector Action

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Integrating ServiceNow with Copilot Studio using the ServiceNow connector enables automatic incident creation. By configuring the “Create Record” action within the ServiceNow connector, Copilot can collect user inputs, like issue descriptions and priorities, and map them directly to ServiceNow fields. This integration streamlines the incident management process, reducing manual input and accelerating response times. Real-World […]

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Copilot Studio : Integrate Service Now Knowledge Base using Connector Action

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Integrating ServiceNow with Copilot Studio using a connector allows you to automate workflows and enhance bot capabilities. You can leverage the ServiceNow connector in Copilot Studio to perform actions like creating, retrieving, or updating service tickets. In this Post, we will be learning on how to integrate to ServiceNow Knowledge base by using ServiceNow Connector

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