ServiceNow

Copilot Studio : Build Multi-Lingual Copilots

In this post we can cover how to build multi-lingual Copilots in Copilot Studio by adding languages, managing localization files, and updating translations. We just need to learn to download localization files in JSON or RESX formats, utilize translation services, and implement changes which can work in real-time. This tutorial emphasizes the ease of enhancing […]

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Copilot Studio : Incident Creation in ServiceNow using Connector Action

Integrating ServiceNow with Copilot Studio using the ServiceNow connector enables automatic incident creation. By configuring the “Create Record” action within the ServiceNow connector, Copilot can collect user inputs, like issue descriptions and priorities, and map them directly to ServiceNow fields. This integration streamlines the incident management process, reducing manual input and accelerating response times. Real-World

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Copilot Studio : Integrate Service Now Knowledge Base using Connector Action

Integrating ServiceNow with Copilot Studio using a connector allows you to automate workflows and enhance bot capabilities. You can leverage the ServiceNow connector in Copilot Studio to perform actions like creating, retrieving, or updating service tickets. In this Post, we will be learning on how to integrate to ServiceNow Knowledge base by using ServiceNow Connector

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