AI Builder

Copilot Studio [Sample Use Case]: Custom Copilot Handoff to D365 Customer Service

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With Copilot Studio, we can configure our copilot to hand off conversations to live agents seamlessly and contextually. When your copilot hands off a conversation, it shares the full history of the conversation, and all variables collected in the interaction. Dynamics 365 Customer Service routes incoming escalations to the right queue, and a live agent […]

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Copilot Studio [Sample Use Case]: Copilot in Custom Website Integrated to Dataverse and AI Builder

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In this post, we’re exploring a practical implementation of Copilot Studio where a Copilot is deployed on a custom website integrated with Dataverse and AI Builder for enhanced functionality. What sets this solution apart is the use of Manual Authentication to securely connect the Copilot to external systems, specifically for interacting with Dataverse data and

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Copilot Studio: How to Configure Manual Authentication

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The “Authenticate Manually” option in Copilot Studio is used to configure custom authentication methods when the default authentication flow is not applicable or desired. It allows developers to create custom authentication flows by managing tokens, credentials, or API keys manually, which are then passed to the Copilot for accessing various services or APIs. Some services

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Copilot Studio : How to use Inputs on Topics

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Inputs on topics in Copilot Studio are used to capture information directly from users to dynamically guide the conversation and provide personalized answers. These inputs allow you to define fields where users can enter specific data during a conversation flow, which the Co-pilot uses to generate tailored responses based on that input. This Feature of

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Copilot Studio : Integrating AI Builder with Dataverse in Copilot

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AI Builder in Copilot Studio can be integrated with Microsoft Dataverse to harness the power of AI on your business data stored in Dataverse. Dataverse serves as the underlying data platform for Microsoft Power Platform and Dynamics 365, storing structured data like customer information, sales records, and more. By integrating AI Builder with Dataverse, Copilot

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Copilot Studio : How to use AI Builder in Copilot

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Microsoft Copilot Studio is a platform within the Microsoft ecosystem that allows users to create custom AI-driven experiences and workflows. AI Builder is a key feature within Copilot Studio, offering pre-built and customizable AI models that enhance automation and decision-making processes. By integrating AI Builder into Copilot, users can embed AI capabilities directly into apps

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Copilot Studio : Introduction to AI Builder

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Why AI Builder Integration? AI Builder integration within Microsoft Co-pilot Studio allows businesses to infuse powerful AI capabilities into their apps, workflows, and automation, without requiring deep coding or data science knowledge. AI Builder provides pre-built models and the ability to create custom AI models, which seamlessly integrate with Power Platform tools like Power Apps,

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