D365

Copilot Studio [Sample Use Case]: Custom Copilot Handoff to D365 Customer Service

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With Copilot Studio, we can configure our copilot to hand off conversations to live agents seamlessly and contextually. When your copilot hands off a conversation, it shares the full history of the conversation, and all variables collected in the interaction. Dynamics 365 Customer Service routes incoming escalations to the right queue, and a live agent […]

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Copilot Studio [Sample Use Case]: Copilot in Custom Website Integrated to Dataverse and AI Builder

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In this post, we’re exploring a practical implementation of Copilot Studio where a Copilot is deployed on a custom website integrated with Dataverse and AI Builder for enhanced functionality. What sets this solution apart is the use of Manual Authentication to securely connect the Copilot to external systems, specifically for interacting with Dataverse data and

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Copilot Studio: How to Configure Manual Authentication

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The “Authenticate Manually” option in Copilot Studio is used to configure custom authentication methods when the default authentication flow is not applicable or desired. It allows developers to create custom authentication flows by managing tokens, credentials, or API keys manually, which are then passed to the Copilot for accessing various services or APIs. Some services

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D365 : Goodbye to Legacy Advanced Settings

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The Power Platform Environment Settings app replaces the legacy Advanced Settings (web client) experience by providing a single unified experience for all developers to create settings for their applications. The New feature also provides the same security, access control, and extensibility features as the existing, legacy experience. How to Enable ? The new experience is currently in public

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